MAKING A COMPLAINT: In case you want to make a complaint, please use this link and inform us about it please: Livro de Reclamações

BOOKING CANCELATIONS: for bookings, 20% to 50% bank transfer from total amount is mandatory. For DAY TOURS, only cancellations 30 days before the first riding day are reimbursed. For HOLIDAY PACKS and TRAINING CAMPS, only cancellations 90 days before the first riding day are reimbursed.

TRAVEL INSURANCE: It is the responsibility of clients to hold their own travel insurance policy to cover personnel medical care in case of accident out of the riding activities booked with WERIDE. No coverage is available from WERIDE to insure clients from loss or in case of damage, theft or other liability incurred in the use of the rental bikes and protection gear.

RENTAL BIKES: WERIDE confirms that an experienced bike mechanic, prior to renting, reviews each rental bike. Each rental bike is prepped for rental and supplied to clients in properly operating status, and is ready to ride.

For the duration of the hire WERIDE will maintain the rental bike in a properly operating status.

Obligations of clients: It is the clients responsibility to:

operate the rental bike in a manner appropriate to prevailing road and weather conditions;
wear a helmet (mandatory) and other protective clothing;
know the relevant rules of the road and practice safe cycling
know how to operate a multi speed bike.

Theft of and damage to rental bikes: Subject to this clause the client is responsible for any and all damage once rental bikes are received by clients. This includes but is not limited to any form of theft and damage to the rental bike.

Helmets: Helmets are included and mandatory. Clients agree to wear helmets at all times when riding rental bikes.

PRICES FOR DAMAGED RENTAL BIKE PARTS: Brake levers SRAM Guide 15€; Gear shifter SHIMANO SLX 35€; Derailleurs SHIMANO SLX 65€; Dropout 35€; Torn tyres 35€; Scratched suspension sheath 75€; Broken rims 49€; Broken hydraulic seatpost hose 25€; Twisted or broken Chainrings 45€

PERSONAL ACCIDENTS INSURANCE: Personal accident insurances are mandatory for Tourism Companies, as such this is a mandatory insurance. Furthermore, this is an important type of insurance because unforeseeable events might occur. Personal Accident insurance responds to the needs of individual security and family welfare regarding the risk of accident. It covers expenses with healthcare and even compensation, in the event that the trainee is permanently incapacitated from the accident. This responsibility will therefore be transferred to the Insurance Company through the Personal Accidents Insurance subscription. Allianz Group Personal Accidents Insurance offers a base coverage package that assures protection towards the most severe risks, such as death, invalidity, treatment expenses and funeral expenses. The Insurance Holder, WERIDE, should inform the people that make up the group about which insurance coverages are contracted, keeping proof that the information was provided. In case of injuries, medical assistance should immediately be sought. The accident should be reported to Allianz Portugal, in writing, up to a maximum period of 8 days. The accident description report should include a medical report with the nature of the injuries, respective diagnosis and, if applicable, the expected days of working incapacity and indication of a possible Permanent Disability.

Description: 20 insured people total
Group: non-federated amateur Sport, Culture & Recreation
Activity: Road or off-road MTB rides, permanently supervised by a guide, about 10 people per guide

Death by accident - capital per person: 26.278,00€; Permanent invalidity by accident - capital per person: 26.278,00€; Treatment expenses by accident - capital per person: 4.204,00€; Simultaneous death of insured person and consort - capital per person: 15.000,00€; Funeral expenses (spendings) - capital per person: 5.000,00€; Expenses with search & rescue and transportation - capital per person: 1.000,00€
For all of the above, the age limit is 75 years old.

WAIVER: Clients acknowledge and agree that WERIDE maintains no control over the operation of the rental bikes by clients. WERIDE assumes no responsibility for and cannot be held liable for any personal injury, property damage, third party liability or other loss, accident, delay, inconvenience, or irregularity which may be occasioned either by reason of

any wrongful, negligent or accidental acts or omissions on the part of the client or the client’s agents;
any defect in or failure of any vehicle, equipment or instrumentality owned, operated or otherwise used by the client
any wrongful or negligent acts or omissions on the part of any other party not under the control, direct or otherwise, of WERIDE.

Clients hereby release WERIDE and its agents and employees from and against any and all liability arising during the rental period. Clients acknowledges that they are aware of the risks involved with cycling including but not limited to physical exertion, forces of nature, accidents, travel via any mode of transport, adequacy of medical facilities, or negligence (other than wilful or fraudulent) on the part of employees, agents or others of WERIDE.

Clients agree to be responsible for their own welfare, and accept any and all risk associated with the activities they undertake. Clients agree that the terms herein are binding on them, their family members, heirs, successors, assigns, dependents and/or minors accompanying them, and their legal representatives.

Clients acknowledge and agree that WERIDE and its agents have the right to refuse participation by any person judged incapable of activities, and for not executing this document or other required documentation. Any dispute arising out of these matters whatsoever, shall be resolved in binding arbitration/adjudication under the laws of the country of Portugal. Any part of this document found to be void or unenforceable shall not negate the enforcement of the remainder.

In case of natural catastrophes, fire red alerts, storms or other similar circumstances, WERIDE is entitled to cancel, postpone or change the location and services of any tours, packs and camps. In any case, no extra costs or returns will apply.

GENERAL DATA PROTECTION REGULATION (GDPR): WE only keep the data you give us through the FREE INSURANCE and CLIENT INFO forms and/or contact form and subsequent communication, be they by phone, WhatsApp, email or social media or any other reasonable communication means which are directly relevant to your booking and riding experience here at WERIDE™. WE do not share your data with any third parties and promise not to use it for any other purposes than those directly relevant to your booking.

If you want to view/change or delete this personal data, just send us an email to info@weride.pt

Newsletter opt-in: WE may send you updates about our business, rental fleet and riding area.

PHOTOS/VIDEOS AND THE USAGE OF THEM: WE will NOT sell any pictures where you may be appearing. WE may use photos/videos taken during tours and/or rentals for social media through our WERIDE accounts. By using our services you give us the right to use above mentioned photos/videos.

CODE OF CONDUCT: and good practice for the visitors of protected areas.

Respect the local ways and traditons Respect local inhabitants
Respect private property; close any gate you may encounter along the trail
Try not to make too much noise, nor engage in peace disturbing activities
Maintain a certain distance from animals, and do not feed them. Preferably, observe them using binoculars
Do not pick plants or collect geologial samples. Allow other visitors to join you in contemplating their richness
Take only photographs. they are a memory of good times, and capture the beauty of the landscape
Respect the signs of the Protected Area
Trails should be used by small groups at a time. Ex- cess of visitors may cause its erosion, as well as the destruction of vegetation
Do not make any fire. Use flashlights for light and bring suitable clothing for warmth
Each visitor is responsible for his own garbage and waste. Place them in the proper bins
Contact the authorities should you encounter any irregularity

FOR YOU OWN SAFETY:

Follow the signalled paths
Picnics should take place in the designated eating areas available in Protected Areas. Know their location before beginning your visit
When cooking use camping stoves in the designated eating areas
Camp only in authorised sites
Watch out for cattle. Although they are not dan- gerous, they resent strangers approaching their younglings
Practice nature activities in designated locations, and take all safety precautions, do it under the supervision of duly certified tour operators
Keep in mind that the trails may be used by wal- king visitors and visitors riding horses, bicycles, or motor vehicles. Mutual respect and common sense should prevail

ENJOY LOCAL PRODUCTS AND SERVICES:

Try to obtain in formation about the several aspects of the Protected Area you are visiting. Go to its supporting structures (Interpretation Centres and Reception Areas), the local Tourism Offices and visit www.icnf.pt
Protected areas are privileged locations for animation and leisure activities. Look for services developed by companies with activities recognized as Nature Tourism in www.icnf.pt or inwww.turismodeportugal.pt
Enjoy local accommodation services Promote local development, and
purchase traditional products
Take the opportunity to taste the flavours of local gastronomy

We suggest that you always take the following to your activies: Water Provisions Garbage bags, Adequate footwear and clothing, Hat Sunscreen, Map of the Protected Area and Compass, Contacts of the local authorities

NOTE: According to Resolution of the Council of Ministers n.o 51/2015, paragraph 5, of July 21, the strategy to implement the National Program of Nature Tourism (PNTN) establishes the integration and sustainability of the following vectors: Conservation of Nature, Local Development, Qualification of the Supply of Tourist Services, and Diversification of Tourist Activity.

TERMS & CONDITIONS